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Excel Administrator - Leeds Type - Office based Length of contract - temporary ongoing
Working hours-Monday to Friday 8am till 4pm Pay - £11.44
The role is on our client helpdesk providing support over the phone to the client estate, logging jobs for engineers and dealing with any requests which come in out of hours, so customer service and a good telephone manner and admin skills are vital to be considered for the role
Main duties:
Checking data
Chasing up jobs
Reports
Data Matching
Excel
Data Inputting
Main Responsibilities
Based within a 24/7 National Service Centre handling calls, emails, web chats and other inbound / outbound transactions from customers and stakeholders within the agreed service levels. Ownership of customer requests through to completion ensuring a timely resolution. * Handle both inbound and outbound transactions to an excellent standard and in line with company quality standards * Actively listen to customer and colleagues, clarifying requirements and setting expectations * Manage queries by accurately understanding and managing customer contact with excellent attention to detail * Proactively identify jobs at risk, and escalate where appropriate to ensure targets are met * Real time management of incidents and escalations * Accurately obtain and record customer / engineer / stakeholder interactions, enquiries and complaints using the appropriate systems * Working with third party suppliers * Liaise effectively with internal departments and coordinate applicable action where necessary to ensure timely attendance for jobs * Dispatching jobs to the Engineers over the phone or via electronic interfaces ensuring attendance within the required priority * Raising purchase orders to facilitate the completion of work orders * Logging all necessary information to enable the optimum engineering response * Provide accurate and timely communication to all levels of management to inform them of priority jobs, accidents, near misses or instances of absence * Raise any relevant access permits on behalf of Engineers to ensure their compliance on our customer's sites * Achieve the required level of competency to be able to deal with the various clients and contracts of the National Service Centre * Maintain accurate records for out of hours teams to ensure minimal disruption * And any reasonable request
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