Supporter Care Officer
Reference | SupporterNWanimal | |||
Sector | Charity | Voluntary | Not for Profit Jobs | |||
Salary | £26000 - £29000 per annum | |||
Town/City | North West London | |||
Locations | London, South East, UK | |||
Job Type | Permanent | |||
Date Posted | 25th Apr | |||
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Job Description |
Supporter Care Officer Job Title: Supporter Care Officer Type of charity: Animal charity Contract length: Permanent Location: North West London Hours per week: 35, hybrid working with a minimum of two days in the office Salary: £26-29k depending on experience Closing date for applications: Wednesday 8th May 2024 at midnight, interested applicants are encouraged to apply early. Interview dates: We will be conducting first round interviews via Teams w/c 13th May, followed by 2nd round interviews in person w/c 20th May. We will be contacting successful applications by COP Friday 24th May. As a Supporter Care Officer, you'll play a vital role in the Fundraising Team, ensuring excellent customer experiences for our valued supporters. This role involves managing the in-house supporter care function, which includes processing all incoming mail and phone donations, thanking of donations, database updates, and response handling of all supporter enquiries. You'll be instrumental in nurturing lasting relationships that enhance supporter engagement and drive future income to support our mission. We need a dynamic individual with experience in managing multiple enquiries, strong organisational skills and a track record of cultivating effective relationships with varied audiences. You will excel in providing timely and warm communications that leave supporters feeling appreciated and valued. This role requires a strong multitasker who consistently meets deadlines. We are looking for someone who shares the charities ambitions to grow income significantly over the coming years, and face into challenges and opportunities along the way. The post holder will be joining the charity at an exciting time. Ambitious plans are in development to raise the charities profile and deliver their strategic objectives over the coming years so they can broaden reach and deepen impact for dogs, cats, pet owners and communities. Generally, you will:
To be successful in this role, you will:
If you share our passion for helping animals in need and thrive in a collaborative, proactive environment, we want to hear from you! Join us on our mission to make the world a better place for dogs, cats, pet owners, and communities.
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