What you will do
Based within our Cambridge office our Service Coordinators deal with reported faults and routine service of fire prevention and suppression systems throughout the region. Working within a close-knit and supportive team you will provide support to a market-leading and growing business and become experienced in a variety of field support functions and customer service.
How you will do it
As a Customer Service Coordinator you will be responsive to customers in order to prioritise reported faults and escalate concerns through engineering teams and field line managers. You will plan engineer diaries and report on any delays. Further administration duties include ordering of spare parts and processing timesheets for field-based engineers and compiling quotations for additional work. You will build relationships with engineers, sub-contractors and field line managers.
What we look for
Our Customer Service Coordinators have a proactive, can-do attitude. We look for ambition and willingness to learn rather than extensive experience. You will be expected to maintain a professional telephone manner at all times so attention to detail and excellent spoken and written English are essential, as is IT literacy. Any telephone based customer service or administration experience will be an advantage but is not essential.