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Customer Service Executives - Multilingual

Reference 30787AS
Sector Multilingual | Foreign Language Jobs
Salary £225000 per annum
Town/City Sunbury-On-Thames
Locations Middlesex, South East, UK
Job Type Permanent
Date Posted 11th Jan

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Job Description

30787 - Multilingual Customer Service Executives

My client is looking for a Customer Service Executive who will deliver excellent customer service and exceed expectations when liaising with customers. The successful Customer Service Executive will ensure service is tailored to the customer's individual needs and expectations which will promote closer engagement of the customer. The successful candidate should be able to speak fluent English as well as one other European language including German, French, Italian or Spanish.

Location: Sunbury
Hours: Full time, Permanent
Salary: £22,500
Languages: Fluent in English and one other - German, French, Italian or Spanish


Key duties:

  • Promote and raise awareness of the brand through providing outstanding customer service to customers, gaining their trust in the brand
  • Administer all in-house process including order capture to pack-ready process
  • Assist all customers by answer all enquiries and resolving any queries or problems that may arise via email, telephone, letter or in person in a timely manner
  • Support the Head of Sales with administration tasks including sales and order report generation and data collating
  • Processing incoming orders and communicate with customers in regards to invoices and payment requests
  • Liaise with accounts in regards to overdue payments, outstanding amounts and credit notes before progressing orders to the warehouse
  • Produce reports in regards to customer performance data
  • Work closely with internal teams ensuring communications between teams are clear and that customer service is continuously developing

Key requirements:

  • Minimum of 2 years working in a premium customer service environment
  • The ability to speak English and one other European language including German, French or Italian, Spanish
  • Educated to degree level or equivalent
  • Outstanding written and verbal communication skills
  • High level of customer service experience
  • A valid passport in case of possible travel requirements
  • One of more European foreign language


  • Recognised qualification in Customer Service

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.


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