Housing Officer
| Reference | HO | |||
| Sector | Public Sector Services Jobs | |||
| Salary | £21.86 - £22.86 per hour | |||
| Town/City | West London | |||
| Locations | London, South East, UK | |||
| Job Type | Contract / Interim | |||
| Date Posted | 8th Nov | |||
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Job Description |
|  Pertemps are seeking a highly motivated and customer-focused Housing Officer to join a dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support. This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live. Location: West London Reporting to: Housing Manager Contract: Full-time | On-Site x5 days a week ------------------------- About the Role We are seeking a highly motivated and customer-focused Housing Officer to join our dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support. This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live. ------------------------- Key Responsibilities Tenancy & Estate Management - Manage a designated patch of tenancies, leases, and licences — ensuring compliance with tenancy/lease agreements. - Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date. - Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments. - Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required. Neighbourhood & Resident Engagement - Build strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life. - Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods. - Support tenant and resident associations, encouraging participation in local service improvement and decision-making. Vulnerability & Safeguarding - Identify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly. - Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach. - Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate. Void & Allocation Management - Work closely with the Voids and Lettings teams to minimise rent loss and turnaround times. - Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies. - Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock. Legal & Compliance - Maintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice. - Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments. - Ensure all housing management actions comply with relevant policies, procedures, and statutory duties. Customer Service & Performance - Respond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales. - Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction. - Represent the service in court, at tribunals, and at public meetings as required. Team & Partnership Working - Build effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders. - Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers. - Attend evening meetings, forums, and community events as needed. ------------------------- About You We’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge. Essential Skills & Experience: - Proven experience in tenancy or housing management within a local authority or housing association setting. - Strong understanding of housing legislation, tenancy enforcement, and ASB case management. - Ability to manage complex caseloads, prioritise effectively, and work independently. - Excellent interpersonal skills with a customer-first approach. - Experience representing a housing provider in court or legal proceedings (desirable). - Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working. - Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard). ------------------------- Why Join Us? - Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods. - Join a collaborative and inclusive Housing team committed to continuous improvement. - Competitive salary and benefits package (PO1 grade). - Opportunities for professional development and progression. - Flexible and hybrid working arrangements. ------------------------- How to Apply If you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you. Apply today and be part of a team that delivers real social impact across Hammersmith & Fulham. ------------------------- Key Responsibilities Tenancy & Estate Management - Manage a designated patch of tenancies, leases, and licences ensuring compliance with tenancy/lease agreements. - Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date. - Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments. - Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required. Neighbourhood & Resident Engagement - Build strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life. - Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods. - Support tenant and resident associations, encouraging participation in local service improvement and decision-making. Vulnerability & Safeguarding - Identify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly. - Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach. - Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate. Void & Allocation Management - Work closely with the Voids and Lettings teams to minimise rent loss and turnaround times. - Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies. - Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock. Legal & Compliance - Maintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice. - Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments. - Ensure all housing management actions comply with relevant policies, procedures, and statutory duties. Customer Service & Performance - Respond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales. - Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction. - Represent the service in court, at tribunals, and at public meetings as required. Team & Partnership Working - Build effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders. - Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers. - Attend evening meetings, forums, and community events as needed. ------------------------- About You We’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge. Essential Skills & Experience: - Proven experience in tenancy or housing management within a local authority or housing association setting. - Strong understanding of housing legislation, tenancy enforcement, and ASB case management. - Ability to manage complex caseloads, prioritise effectively, and work independently. - Excellent interpersonal skills with a customer-first approach. - Experience representing a housing provider in court or legal proceedings (desirable). - Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working. - Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard). ------------------------- Why Join Us? - Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods. - Join a collaborative and inclusive Housing team committed to continuous improvement. - Competitive salary and benefits package (PO1 grade). - Opportunities for professional development and progression. - Flexible and hybrid working arrangements. ------------------------- How to Apply If you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you. Apply today and be part of a team that delivers real social impact. |
Recruiter Details |
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