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Remediation Analyst


Reference CF/785/24041502
Sector Administration | Secretarial Jobs
Salary £9.17 per hour
Town/City Rotherham
Locations South Yorkshire, UK, Yorkshire and The Humber
Job Type Temporary
Date Posted 2nd Aug

Shortlist Apply Now

Job Description


By using good judgement, you'll work within guidelines and procedural constraints to resolve issues, and act as a point of reference for both internal and external stakeholders.

Along with this, you'll also be:
*Acting as a first point of contact for customer enquires, making sure customers and colleagues receive the best possible experience and excellent advice
*Be an Self motivated individual, in order to support and influence your team
*Have the ability to work to your own initiative and produce clear and accurate reviews of customers accounts
*Liaising with colleagues in other business areas, and being a vital connecting point between them and the customers
*Building trusting relationships with customers, based on excellent customer service, and taking ownership of individual cases

You'll support embedding a customer centric culture, demonstrating insight into our customers' needs and making sure customers who are subject to remediation activity get a fair outcome.

You'll be key in improving the customer journey through ensuring you adhere with quality standards, considering the efficiency and effectiveness of processes.

Proactive identification and effective management and/or escalation of conduct risk to deliver key customer outcomes.
What are the skills, knowledge and experience needed to do the role?
To succeed in this role, you'll demonstrate a strong combination of interpersonal and communication skills to confidently articulate technical information to customers.

Please note: Due to regulatory requirements all candidates applying for this vacancy will have to be successfully screened. This includes a credit check and the provision of employment references all covering a 2 year period and a character reference over and above our standard pre-employment screening checks.
 

Recruiter Details


Recruiter: Manpower UK
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