Service Desk Coordinator
| Reference | 232102862 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £28500 - £29285 per annum | |||
| Town/City | Renfrewshire | |||
| Locations | Renfrewshire, Scotland, UK | |||
| Job Type | Permanent | |||
| Date Posted | 10th Nov | |||
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Job Description |
| Service Desk Coordinator Location: Glasgow Salary: £28,500 + Benefits Type: Full-Time, Permanent I am currently partnering with a respected and well-established organisation in the engineering services sector who are seeking an organised and proactive Service Desk Coordinator to join their Glasgow-based Service Desk team. This is an excellent opportunity for someone who enjoys working within a fast-paced environment, coordinating workloads, communicating with engineers, and ensuring excellent customer service delivery. The role will be working a 40 hour week, rolling rota of 4 days on 4 off, shifts are either, 08:00-18:30 or 09:30 to 20:00. This will be based fully in the office. The Role: The Service Desk Coordinator will play a key role in organising and prioritising engineering schedules, ensuring service targets and customer expectations are consistently met. You’ll act as a key point of communication between engineers, customers, and internal teams, helping to manage resources, monitor KPIs, and support the smooth running of day-to-day service operations. Key Responsibilities Include: - Organising daily workloads and scheduling tasks for engineers - Ensuring service levels are met and deadlines are achieved - Assisting in delivering KPI targets and customer satisfaction goals - Responding professionally to customer queries and complaints - Coordinating parts and equipment ordering and allocation - Supporting continuous improvement across the service desk - Liaising with internal departments to maintain efficient workflow - Monitoring team performance and reporting any concerns to management - Maintaining accurate records in the customer maintenance management system What We’re Looking For: - Experience in a scheduling, coordination, service desk, or similar administrative role - Strong communication and relationship-building skills - Ability to prioritise workloads in a busy environment - Confident in using Microsoft Office and working with data - A proactive and positive approach to problem-solving - Strong organisational skills and attention to detail Why This Role? - Join a supportive and collaborative working environment - Play an important role in a busy, growing service operation - Opportunity to develop within a well-established organisation For more information please contact Codie Smith at Pertemps |
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