2nd Line Support Lead
| Reference | OK-37 | |||
| Sector | IT | Telecoms Jobs | |||
| Salary | £35000 - £45000 per annum | |||
| Town/City | Chatham | |||
| Locations | Kent, South East, UK | |||
| Job Type | Permanent | |||
| Date Posted | 26th Apr | |||
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Job Description |
| Are you an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated 2nd Line Support Team Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments. Based on site 3 days per week, working remotely 2 days per week, with a salary of up to £45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area.  Responsibilities: - Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365. - Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met. - Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. - Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. - Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality. Requirements: - Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience. - Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments. - In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. - Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange. - Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members. - Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals. Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients. Apply now to be part of our supportive and dynamic team! |
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