Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity: Handle all aspects of claims admin in at least one or more of the following areas, depending on the business need: - Income Protection
- Critical Illness
- Permanent Total Disability
- Death Claims
This role will support our claims assessors to enable them to focus on proactive claims management and financial results. They are responsible for assisting with the workload for the department's assessors. You'll be: - Supporting Claims Assessors to manage claims portfolio and achieve financial results.
- Working co-operatively within the team in achieving agreed service standards and financial results.
- Using and understanding agreed claims protocols to deliver excellent financial results and excellent customer service, for example guidelines on chasing medical evidence.
- Supporting Claims Assessors to meet service delivery measures of agreed service levels and elapsed time.
- Supporting Claims Assessors meet technical and quality targets.
You should apply if you: - Have excellent telephone manner with the ability to deal with anxious, distressed and sometimes angry customers.
- Have strong planning and organisational skills including diary management.
- Have excellent letter writing skills, the ability to draft detailed non-standard letters.
- Have ability to make decisions and refer upwards when appropriate, for example prioritization of Assessor's workload.
- Have influencing and negotiation skills with customers, assessors and service providers.
- Have customer focused approach.
- Have experience of dealing with sick and bereaved customers on the phone.
The Perks - 23 days holidays + 8 bank holidays.
- Discretionary annual bonus.
- Company pension scheme membership.
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
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