Customer Retention Specialist
| Reference | 271101491 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £35000 per annum | |||
| Town/City | Covent Garden | |||
| Locations | London, South East, UK | |||
| Job Type | Permanent | |||
| Date Posted | 15th Apr | |||
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Job Description |
| Are you an ambitious individual with customer loyalty or retention experience? Look no further! A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a Customer Retention Specialist to join their growing Corporate Services Group.  About the business: The business specialises in providing essential corporate services including Company Formation, Address Services, Business Telephony, Company Secretarial, and Serviced Offices. With their Founder/Owner CEO leading the charge, the profitable company is experiencing 20% annual growth. Their commitment to excellence has earned them the highest ratings on Google, Trustpilot, and Facebook.  Key Responsibilities: As a Customer Retention Specialist, you'll play a crucial role in maximizing retention revenue and enhancing customer satisfaction. Reporting to the Head of Customer Retention, your responsibilities will include: - Engaging with customers via phone and email to persuade them to continue their subscriptions. - Renewing high-value service subscriptions with expired customers. - Minimizing refund payouts by employing robust sales techniques and objection handling skills. - Gathering and reporting customer feedback for continuous service improvement. - Collaborating with the team to achieve collective targets and deadlines.  Skills and Experience Required: We're seeking candidates with the following qualifications: - Minimum 2 years of sales and customer service experience. - Impeccable verbal communication and persuasion skills. - Strong attention to detail and self-motivation. - Ability to thrive in a fast-paced environment and switch between tasks effortlessly. - Proficient in Microsoft Office and computer skills.  Benefits: - 25 days of annual leave (increasing to 27 days after 3 years) plus 8 public/bank holidays. - Option to purchase up to 5 additional days of annual leave per year. - Annual cost of living salary increases. - Generous maternity and paternity leave. - Pension contribution. - Employee loyalty scheme with additional leave and Private Medical Insurance after 3 years. - Employee Assistance Programme offering counselling and mental health support. - 2 Paid Volunteering Days per year with our charity partner. - Cycle to Work Scheme. - State-of-the-art, dog-friendly offices with amenities. - Free post-work drinks and all-day soft drinks. - Free fresh fruit, coffee, and tea. - Free Wednesday lunch.  If you're ready to take your sales and retention skills to the next level in a dynamic and supportive environment, click apply now or for further information, contact Lucia Coppock at Pertemps London. |
Recruiter Details |
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