Customer Service Administrator part time
| Reference | 231101097 | |||
| Sector | Administration | Secretarial Jobs | |||
| Salary | £11.44 per hour | |||
| Town/City | Peterborough | |||
| Locations | Cambridgeshire, East Anglia , UK | |||
| Job Type | Temporary | |||
| Date Posted | 19th Apr | |||
 |
||||
|
|
||||
Job Description |
| Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough. Part time Mon to Wed Hours 8am - 5pm - may be flexible with hours Weekly pay Parking on site Training provided Maternity cover Modern spacious offices Job summary:  To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated. You must have previous admin and customer service experience. Responsibilities:  - Answering and handling all internal customer calls appropriately. ? - Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email. ? - Keeping the customer informed at all times regarding the status of their enquiry.? - Logging all enquiries onto the CRM system.? - Data entry and processing of all orders. This includes, but is not restricted to:? - Call-off orders? - ‘Loose supply’ orders ? - Returns orders ? - Free of charge orders ? - Liaise with other departments to ensure Customer Service objectives are met.? - Escalation of formal complaints.? - Departmental filing as required ? - Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames.? - Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.? - Any other administrative duties as requested by the Customer Services Manager.? - Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties.? - Follow and adhere to Company procedures and standards of performance.? If the above role sounds of interest and you have the relevant skills and experience, please apply today. |
Recruiter Details |
|||||||||
|
|
||||||||
|
Please Wait. Loading...
