Customer Service Advisor
Reference | 063105972 | |||
Sector | Customer Service | Call Centre Jobs | |||
Salary | £24500 per annum | |||
Town/City | Tamworth | |||
Locations | Staffordshire, UK, West Midlands | |||
Job Type | Permanent | |||
Date Posted | 3rd Apr | |||
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Job Description |
Customer Service Advisor  Pertemps are recruiting for a highly motivated and talented individual for a customer service role based in Tamworth. This is a Full time Permanent position.  Full Time: 8am – 4:30pm or 8:30am – 5pm 40 HOURS PER WEEK Salary: £24,500 with a potential for bonus.  Benefits: - Bonus Structure - Free parking - Company pension - Share Save scheme. - Healthcare cover - Staff discounts on thousands of products - Bike to work scheme. - Modern office environment - Bonus structure maximum £1,200 annually  Main duties: - Actively participate to achieve monthly average order value targets. - Build and maintain effective communications and good working relationships with all internal and external teams, particularly National and Key Account Managers, Operations, Supply Chain and Credit Control to ensure maximum customer service levels are achieved. - Use listening skills when speaking with our customers to understand their business needs and exceed expectations. - Develop and maintain skills, by resolving customer queries, requests for product information efficiently. Ensure appropriate follow-up is completed via the telephone, SLA Tracker, and Shared inbox. - Develop yourself to be the very best you can whilst always ensuring our clients values are at the core of all you do. - Receive inbound sales orders and enquires from our customers, ensuring accuracy and exceptional service to the customer.  Skills and Qualifications: - A full driving licence (preferred but not essential) - Flexible about working hours. - Strong English and good verbal written and communication skills. - Proactively supporting sales, in growing Customer Portfolio. - Excellent listening and the ability to understand the customer needs. - Able to work individually and as a Team Member, by building relationships.  If you’re interested, click apply now!! |
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