Helpdesk Support Agent
| Reference | 612102148 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £13.60 per hour | |||
| Town/City | Milton Keynes | |||
| Locations | Buckinghamshire, South East, UK | |||
| Job Type | Permanent | |||
| Date Posted | 16th Apr | |||
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Job Description |
| To provide a professional and client-driven phone / video support role to end users working at home. The helpdesk support provided to our customers is of a technical nature along with bespoke software issues. Required mix of both technical and customer support skills with a willing to learn and apply resolutions to home end computer users remotely. Note: The public end users have mixed computer abilities, on their home computers and are working to deadlines. Training provided: Customer support, processes and procedures, phone conversations, team building, bespoke software training. To be successful in this role, you will need to have: Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users. Customer focused manner, being patient, methodical and accurate. Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure. Have a strong understanding of Microsoft, computers/ laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and program conflict problem solving. Show a methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions. Work without close supervision, be pro-active in meeting supporting requirements and deadlines. Competent user of Microsoft Office applications: Windows Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist, Snipping tool. Able to discuss / present technical details Produce clear reports / documentation when required. A willingness to learn new processes, new software. Excellent time management skills. |
Recruiter Details |
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