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Pertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury.
Salary: £25,000 - £26,000
Hours: 9am-5pm
Duties:
- Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests. - Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers. - Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity. - Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs). - Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles. - Attending regular training sessions to improve technology skills and promote self-service options for common issues. - Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents. - Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences.
Requirements:
- Proven experience in a service/maintenance desk role - Strong knowledge of IT systems, hardware, and software - Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment
If you would be interested in this role, then please apply, or call Corinne at Pertemps.
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