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 We are recruiting for a 1st and 2nd line on-site user Support Engineer on contract to work for a Pharmacutical organisation based in Slough.
  Some of the daily activities are: Â
- End users support - Windows 10 and Microsoft O365 troubleshooting. - Resolution of software and hardware issues (laptop, desktop, printers) - Installation and configuration of laptops - Software issues for inhouse applications - Handling of tickets in the IT ticketing tool - Quick analysis and incident management, close collaboration with expert team - Preparing new hardware - Building laptops and PC's with SCCM - Basic meeting support knowledge (Teams and AV Support) - Physical installation of cabling, monitors, dockings, pc's, printers, . - Basic Network knowledge (Patching.)Â
  The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.  Â
- ITIL minded - Previous experience of supporting Mobile devices and hand-held devices (Intune – DEP…) - Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,.) - Previous experience working in a corporate IT environment is an assetÂ
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