Manpower Recruitment are working with an established client, on outskirts of Oxford and close to Abingdon, Oxfordshire, who are looking for a Full Time Administration Support Assistant to support with a small, friendly, busy office. Ideally you would be from a Trade or Construction background, but not essential, as full training will be given. The role is Monday-Friday 8.30am-5pm Salary for the role is £27000pa. Full UK Licence needed due to location The Company - We deliver new roofs and repairs to the local community.
- Our customers include, social housing response teams, private residents, MOD contracts, Schools and Churches.
- Our dedicated hard-working team are called upon for roofing emergencies, planned repairs and the delivery of high-profile larger projects.
We are currently seeking a new team player who enjoys helping people. Someone who enjoys multi-tasking to enable them to make a positive difference to customers and co-workers.
Role responsibilities and purpose - Adding daily job request to an excel spreadsheet
- Respond and allocate customer requests for quotes and support to the team
- Communication with customer/clients over the phone and via e mail
- Proactive calls to residents alerting them of scaffolding and roofing work schedule
- Flag jobs that can be invoiced by the Finance Manager
- Support the scheduling of roofing projects
- Collaborate with the office team to introduce a ticketing system (Zendesk)
- Support the pilot of a scheduling portal for the social housing IT team
- Support the office team with the Health and Safety Training portal
Key relationships
Internal
- Director, Office manager, Finance Manager, Surveyor, Site Manager, Roofing leads and operatives and the Scaffolding Manager
External
- Service delivery managers within the social housing territories for Oxfordshire and Berkshire
- Private customers, Third party providers- product and services
Requirements - Knowledge, Skill & Experience
- Excellent communication skill- written, verbal, grammar, and punctuation
- Excellent listening skills
- Ability to demonstrate empathy and emotional intelligence
- Excellent attention to detail
- Ability to work to deadlines and priorities and have excellent time management skills
- Ability to be adaptable, flexible, agile resourceful, and multi-task
- Ability to work cross functionally and collaboratively demonstrate great teamwork
Benefits - Good Pension Scheme
- 20 days Holiday + Bank holiday
- A small team with a great working environment and atmosphere.
If interested, please get in contact with a Manpower Representative.  |
