Aftersales Administration Support

Job Title: Aftersales Administration Support
Department: IQS Support Operations
Location: Carl Zeiss Ltd, Lutterworth
Reports to: Customer Support Manager

Overview

Carl Zeiss Ltd is looking for a detail-oriented and customer-focused Aftersales Administration Support professional to join our dynamic IQS Support Operations team in Lutterworth. This is a key role supporting service operations with contract management, invoicing, and engineer scheduling. You will work across both Service and Applications support, helping to streamline our processes and clear existing backlogs.

Key Responsibilities

• Process service quotes and manage contracts efficiently
• Respond to issue requests, raise service cases, and proactively manage case progress
• Schedule engineers for installations, repairs, and preventative maintenance tasks
• Maintain and monitor shared email inboxes, ensuring timely and accurate responses
• Answer inbound customer calls with professionalism and empathy
• Liaise with internal departments and external customers to support smooth operations
• Assist with both inbound and outbound deliveries when required
• Carry out general administrative duties to support the wider service team
• Order spare parts and ensure timely fulfilment of service needs
• Handle and manage customer complaints professionally and in line with company procedures

What We're Looking For

Essential Skills & Experience:

• Experience using Salesforce Service
• Proficient in Microsoft Office (Outlook, Excel, Word, etc.)
• Strong communication skills and a customer-first mindset
• High attention to detail and accuracy
• Ability to stay organised and work efficiently in a fast-paced, pressurised environment
• Proactive, curious, and solution-oriented
• A great team player with a positive and professional attitude

Desirable (but not essential):

• Familiarity with SAP S/4 and/or SAP CRM
• Experience with engineer scheduling and service contract management

Why Join ZEISS?

At ZEISS, you'll be part of a global company that values innovation, collaboration, and continuous improvement. This role offers a great opportunity to grow within a supportive team, while contributing to the excellent customer experience ZEISS is known for.