Assistant Manager

Assistant Manager – Café

About the Role

As Assistant Manager, you'll support the successful day-to-day operation of a busy café, ensuring outstanding customer service, high food quality standards, and an efficient, motivated team. You'll deputise for the Café Manager when required and work closely with the Hospitality and Event Manager to deliver an exceptional customer experience while achieving operational and commercial objectives.

Key Responsibilities

• Support the daily management of the café, ensuring smooth and efficient operations.
• Lead, motivate, train, and develop the café team, including scheduling staff and providing support in the manager's absence.
• Deliver consistently high standards of customer service and food quality.
• Monitor stock levels, manage inventory, and order supplies as required.
• Handle customer feedback and resolve issues professionally and efficiently.
• Maintain excellent standards of cleanliness, hygiene, and food safety.
• Ensure compliance with health and safety legislation and company procedures.
• Manage cash handling, POS systems, and daily reconciliations.
• Monitor sales performance, control costs, and support the achievement of financial targets.
• Assist with developing promotional activities and seasonal campaigns to increase sales.
• Work collaboratively with colleagues to deliver hospitality events and support themed activities throughout the year.

About You

You'll be an organised and proactive hospitality professional with previous supervisory or management experience in a café, restaurant, or similar hospitality environment. You'll be passionate about delivering outstanding customer experiences and confident leading a team in a busy operation.

Skills & Experience

Essential:

• Previous experience in a café, restaurant, or hospitality management/supervisory role.
• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Good organisational and problem-solving abilities.
• Experience with cash handling and POS systems.
• Basic financial awareness, including stock control and cost management.
• Food Safety Level 2 certification.
• Ability to work flexibly, including weekends, bank holidays, and varied shifts.

Desirable:

• Hospitality or business qualification.
• Barista training.
• Knowledge of HACCP.
• Experience using café management software.

Working Environment

• Busy, customer-focused hospitality environment.
• Standing for extended periods.
• Flexible shifts including mornings, evenings (up to 8pm during summer), weekends, and bank holidays.

Success Measures

Success in this role will be measured through:

• High levels of customer satisfaction.
• Achievement of sales and profitability targets.
• Effective team performance and attendance.
• Strong stock control and waste reduction.
• Consistent compliance with food hygiene, health, and safety standards.

About Us

We create memorable experiences by bringing people together through exceptional hospitality, events, and customer service. Our team is passionate, energetic, and committed to delivering outstanding experiences for every visitor.

We pride ourselves on being:

• Experts in hospitality with high professional standards.
• Flexible and innovative in meeting customer needs.
• Positive, supportive, and collaborative.
• Committed to helping our people develop and grow their careers.
• Dedicated to acting with integrity, respect, and professionalism in everything we do.

If you're looking to join a supportive team where you can develop your career and make a real impact every day, we'd love to hear from you.

Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites