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The store is the operational heart of the company. We are looking for a Branch Manager to drive profitability, lead a high-performing team, and deliver excellent customer service.
Main Duties
Achieve branch financial targets and KPIs.
Develop and deliver marketing and sales plans.
Manage enquiries and maintain accurate records in the CRM.
Coach and develop team members through PDPs and appraisals.
Create fair and effective staff rotas.
Maintain high standards of presentation, cleanliness, and professionalism.
Monitor local market trends and competitor activity.
Ensure compliance with operational, financial, and Health & Safety procedures.
Manage all financial transactions accurately.
Identify and follow up on maintenance and facility issues.
Provide support to other branches as needed.
Complete ad-hoc duties as required.
Skills & Competencies
Strong leadership and team management.
Excellent communication and customer service skills.
Commercial awareness and ability to drive sales.
Organised and able to prioritise tasks effectively.
Problem-solving and decision-making skills.
Ability to coach and develop staff to reach their potential.
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