Business Analyst
| Reference | 804103123 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £40000 - £43500 per annum | |||
| Town/City | Stoke | |||
| Locations | UK, West Midlands, West Midlands | |||
| Job Type | Permanent | |||
| Date Posted | 10th Feb | |||
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Job Description |
| We’re working with a well-established organisation in the West Midlands that is undergoing significant change and digital transformation. They are looking to hire an experienced Business Analyst to help translate business needs into clear, deliverable requirements that drive measurable value. Location: West Midlands (Hybrid – 4 days onsite) Salary: Up to £43,500k + Bens This role will suit someone who enjoys working across stakeholders, challenging assumptions, and supporting the delivery of complex change initiatives. Key Responsibilities - Work closely with business and technical stakeholders to elicit, analyse, prioritise, and document business requirements. - Own the end-to-end requirements lifecycle, including workshops, process mapping, and validation sessions. - Capture and document As-Is and To-Be processes using industry-standard techniques (e.g. BPMN, UML) and perform gap analysis. - Produce clear and concise documentation such as requirements specifications, impact assessments, and stakeholder matrices. - Act as a bridge between technical and non-technical teams, ensuring shared understanding and alignment. - Support Project Managers in identifying risks, issues, and dependencies throughout the delivery lifecycle. - Work alongside testing and UAT teams to define test scenarios and support business validation. - Contribute to continuous improvement by challenging existing processes and recommending best-practice solutions. Skills & Experience Required - Working as a Business Analyst. - Proven experience delivering change or transformation initiatives. - Strong analytical skills with an evidence-based approach to problem solving. - Excellent stakeholder management and communication skills, with the ability to influence and challenge constructively. - Experience working in waterfall, agile, or hybrid delivery environments. - Solid understanding of core BA practices including: - Business process modelling - Gap and root cause analysis Desirable Experience - Exposure to system or billing platform implementations (Ideally not essential) - Experience using tools such as Jira, Azure DevOps, or Power BI - Understanding of APIs, system integrations, or basic SQL - BCS or IIBA accreditation, Agile certifications, or Lean Six Sigma (desirable, not essential) Working Arrangements - Hybrid working: 4 days onsite, up to 20% remote - Flexibility required for occasional out-of-hours work Please share CV - matt@cactussearch.co.uk |
Recruiter Details |
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