Manpower are currently seeking an interim Business Analyst/Assistant, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.
The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until the end of March 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £42,500 per annum, pro rata, depending upon experience.
The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.
Role Overview
We are seeking a motivated and detail?oriented junior professional to support Business Operations within the D?Commerce team. The role will focus on process mapping, documentation, and building scalable process flows that enable operational excellence across Digital & Social Commerce. The successful candidate will also support business development efforts in new markets, cross?border operational expansion, and collaboration with supply chain and external agency partners.
Key Responsibilities - Document end?to?end business workflows across D?Commerce, Finance, Supply Chain, and cross?functional operations.
- Build and maintain clear, structured process maps and visual flows.
- Develop and maintain knowledge documentation (SOPs, playbooks, FAQs, onboarding guides).
- Support business development initiatives in new and emerging markets by capturing operational requirements and mapping new processes.
- Assist with operational planning for cross?border expansion, including payment flows, fulfilment models, last?mile operations, and compliance-related process steps.
- Work with Supply Chain teams to document processes related to inventory availability, order flow, fulfilment, and returns.
- Collaborate with external eCommerce agencies and partners to gather process inputs, align workflows, and maintain documentation.
- Help identify gaps, inefficiencies, and opportunities to streamline processes across markets and partners.
- Ensure processes are aligned with Business Operations governance and evolving D?Commerce strategy.
Skills & Experience Required - Foundational understanding of Business Operations, business workflow mapping, and documentation.
- Awareness of Digital & Social Commerce ecosystems, including platforms and operational touchpoints.
- Basic understanding of Financial Processes (PO management, invoicing, reconciliation).
- Exposure to or interest in business development, especially market onboarding or new market enablement.
- Understanding of cross?border commerce considerations (payments, logistics, compliance) is a plus.
- Awareness of Supply Chain and Operations processes (order flow, inventory, fulfilment, returns).
- Ability to collaborate with external eCommerce agencies and internal stakeholders.
- Strong analytical skills, high attention to detail, and ability to translate detailed information into clear flows.
- Solid communication and organisation skills; proactive and eager to learn.
- Proficiency in MS office
- ERP systems - e.g. NetSuite & SAP preferred, but overall knowledge of ERP systems would be appreciated.
Preferred (Not Mandatory) - Experience supporting eCommerce operations, digital marketing, or marketplace processes.
- Exposure to project coordination or cross?functional operations in FMCG, retail, or digital channels
Must Have
* Ability to effectively handle and navigate digital systems to ensure accurate data management, facilitate communication, and oversee participant records.
* Experience in digitally managing appointments/records/information or similar via online systems.
* Competent user of IT systems with the ability to pick up new systems easily - you will have support and time to learn but need to be confident and independent in managing your learning and show rapid progress.
* Strong administration skills.
* Used to a fast-moving work environment with strong time management skills.
* Can show initiative and prioritise tasks.
* Professional telephone manner and communication skills.
Nice to Have - Amazon Seller Experience
- Digital Commerce
- Direct to Consumer E2E Process
- Finance and Operation Process Mapping
- Social Commerce Platforms
Kingston working environment: - Contractors who are based at Kingston will be eligible to get free parking at a local carpark
- There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products.
- A canteen
- A Gym is available for use on the Ground Floor (with subscription).
- Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.
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