Business and Customer Support Assistant
| Reference | 08215564441 | |||
| Sector | Administration | Secretarial Jobs | |||
| Salary | £13.63 per hour | |||
| Town/City | Angus | |||
| Locations | Angus, Scotland, UK | |||
| Job Type | Contract / Interim | |||
| Date Posted | 15th Sep | |||
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Job Description |
| Business and Customer Support Assistant ?? Location: Angus ?? Contract: Temporary, Immediate Start – Until End of December 2025 ?? Pay: £13.63 per hour We are seeking a highly organised and proactive Business and Customer Support Assistant to join our clients team in Angus on a temporary basis. This role offers the opportunity to make an immediate impact by supporting key business functions, customer service delivery, and project administration. ------------------------- Key Responsibilities - Manage and organise diaries for two staff members. - Collate Freedom of Information (FOI) data, update systems (DASH), and prepare reports. - Monitor deadlines, chase late submissions, and distribute completed work. - Take accurate meeting minutes. - Support the organisation of events. - Provide excellent customer service across phone, face-to-face, and digital channels. - Connect customers to the right services and ensure they receive accurate, timely information. - Process customer requests in line with guidance, legislation, and policies. - Support continuous improvements in service delivery. - Format reports, letters, and mail merges. - Enter, process, and manage sensitive information securely in various systems. - Maintain filing systems (physical and electronic), including archiving and retrieval. - Process orders, invoices, cash, and payments in line with council protocols. - Record, reconcile, and maintain financial documentation. - Generate invoices and support recovery of outstanding funds. - Assist in project management tasks, documentation, and communication. - Collate and check data to provide insights for business decision-making. - Contribute to reviewing and improving processes for efficiency and customer focus. ------------------------- Essential Skills & Experience - Ability to handle sensitive information with confidentiality and discretion. - Strong organisational skills with the ability to prioritise and meet deadlines. - Excellent digital skills and confidence with a range of technology and systems. - Clear and concise communication skills (written and verbal). - Strong interpersonal skills and customer service experience across multiple channels. - Experience in collating, checking, and organising data for business use. - Ability to follow financial processes accurately and maintain records. - Proven ability to manage multiple responsibilities simultaneously. - Experience working in project teams and supporting delivery. - Customer-focused and committed to high-quality service delivery. - Detail-oriented, methodical, and proactive in approach. - Positive team player with strong interpersonal skills. - Confidence in problem-solving and decision-making. - Flexible, adaptable, and willing to learn and develop. ------------------------- Additional Information - This role may require working from different locations across Angus to support team needs. - On occasion, support for incident management outside normal working hours may be required. ------------------------- ?? How to Apply If you are enthusiastic about supporting business operations and delivering excellent customer service, we would love to hear from you. Please apply with your CV! |
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