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Business and Customer Support Specialist ?? Angus, DD8 1AN (Hybrid) ?? 36.25 hours per week ?? £42,262.08 per annum
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We’re looking for a Business and Customer Support Specialist to lead improvements in customer experience, information management, and service delivery. You’ll act as a subject matter expert, managing projects, driving change, and ensuring customers remain at the heart of everything we do.
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Key Responsibilities
- Lead customer experience initiatives and resolve escalated issues. - Design and implement data and information management solutions. - Monitor budgets and provide financial guidance. - Coordinate and evaluate change projects. - Use data insights to shape decisions and improvements. - Lead teams and support colleagues to deliver positive outcomes.
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About You
- Qualified to SCQF level 9 or with substantial equivalent experience. - Strong knowledge of relevant legislation and policy. - Experienced in leading people and projects in a customer-focused environment. - Excellent communicator with strong organisational and analytical skills. - Adaptable, resilient, and committed to continuous learning.
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