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My client is looking for a Change & Release Manager who will manage the support, coordination and administration activities required to ensure releases are smoothly delivered into live operations. The role will involve relationship building with both the customer and internal stakeholders to help transition releases and remediate identified items from health checks. This element will ensure services are delivered in line with required security standards and best practice processes to achieve ongoing service excellence. Â Essential
- Demonstrable record of delivering results and meeting targets. - Good analytical skills and the ability to develop solutions with focus on customer needs. - Effective verbal and written communication skills at all levels. - Ability to build and maintain customer relationships and exceed expectations. - Understanding of corporate drivers such as the strategy, values and core behaviours. - Strong analytical skills. Ability to create, interpret and present data effectively. - Sound level of technical understanding. - Experience of working with IT Service Management toolset. - ITIL v3/v4 Foundation
Desirable:
- Knowledge of operating IT systems within Government environments - ITIL Intermediate qualified in Service Transition and/or Release Control ValidationÂ
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