Complaints Handler
| Reference | AKRMPCECOH | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £12.97 per hour | |||
| Town/City | Plymouth | |||
| Locations | Devon, South West, UK | |||
| Job Type | Temporary | |||
| Date Posted | 4th Jun | |||
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Job Description |
| Due to an increase in workload volumes, we’re currently looking for proactive and empathetic Complaints Handlers work for one of our long-standing clients, Royal Mail in Plymouth! About the Role: As a key member of the Customer Service team, you will be the first point of contact for customers who have concerns or complaints. Your role is to listen, investigate and resolve – all while providing a professional, supporting and fair experience for the customers. Key Responsibilities: - Handle customer complaints efficiently via phone, email, and letter - Investigate issues thoroughly and impartially to reach fair resolutions - Communicate outcomes clearly and empathetically - Escalate complex or sensitive issues where necessary - Maintain accurate and detailed records of all casework - Identify recurring issues and feedback trends to improve services Required Skills/Experience: - Previous experience in a customer service or complaints handling role - Excellent communication and problem-solving skills - Calm, confident, and resilient under pressure - Strong attention to detail and ability to manage sensitive information - Ability to work independently and within a team - IT literate – experience with CRM systems is a bonus Other Information: - Hours of Work: 37.5 hours per week, between the hours of 8am – 6:30pm Monday – Saturday (Saturday work is essential, you will get a day off in the week) - Pay Rate: £12.97 per hour - Start date: 16th June 2025 (there are other intakes, please just ask!) - Duration of Assignment: Up to 12 weeks, with potential extension - Location: Plymouth, PL9 7HJ How to Apply: If you’re passionate about delivering great customer experiences – even when things go wrong – we’d love to hear from you! Please apply with your CV today. |
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