Complaints Team Manager
| Reference | 0503LC0933 | |||
| Sector | Financial Services & Insurance Jobs | |||
| Salary | £37000 per annum | |||
| Town/City | Leeds | |||
| Locations | UK, West Yorkshire, Yorkshire and The Humber | |||
| Job Type | Permanent | |||
| Date Posted | 5th Mar | |||
 |
||||
|
|
||||
Job Description |
| A Leeds Resourcing and Consultancy firm are recruiting is recruiting for a permanent Team Manager to join their new Complaints Operation and become part of the wider as Complaints Team Manager.  Staring mid-April, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.  As a Complaints Team Manager you will: - Work with a global, market-leading client within the Motor Finance sector - Lead and motivate your team of Complaint Handlers to investigate and resolve customer complaints relating to Vehicle Quality and service related problems - Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times - Produce Management Information reporting to analyse your team’s performance  About You - Complaints Team Manager:  We’re keen to speak with candidates who have proven experience managing a Complaints Team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.  You will be able to demonstrate: - Previous complaint team management experience - A passion for coaching and developing your team - A strong understanding of the industry and FCA regulations - Management Information reporting and utilising data for performance management - Ability to support and drive change to processes and working practices - Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence - A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes - A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations  Benefits Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.  We offer our permanent employees: - The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day - Hybrid working from our modern Leeds city centre office following your initial training period onsite - Investment in training and development to support your career aspirations - Pension scheme - 33 Days annual holiday allowance (inclusive of Bank Holidays) - Employee Discounts and Cashback Schemes - Discounted Parking and local gym memberships - Onsite refreshments provided  If you are interested in this opportunity as Complaints Team Manager, click apply now. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to. |
|
Please Wait. Loading...
