Role: Contact Centre Coordinator
Location: Wrexham (LL11)
Job Type: Full Time
Pay: £12.83 an hour
Hours: 39.5 hours per week
You'll work set 8-hour shifts between 8:00am and 6:30pm, with one weekend day (Saturday or Sunday) worked every four weeks. Rotas may occasionally change to meet business needs, with advance notice provided wherever possible.
Are you an outgoing, personable and clear communicator with a positive attitude? We're looking for somebody with a genuine passion for delivering excellent customer service to inbound callers.
The Role
Our partner is seeking motivated and professional candidates to join their established team. This is an excellent opportunity to build a long-term career with a highly successful organisation that genuinely values its people, provides comprehensive training, and offers excellent opportunities for progression.
Following a comprehensive four-week induction and training programme, you will become a key point of contact for customers, handling inbound telephone enquiries on behalf of a wide range of businesses across sectors including property, legal, healthcare and financial services. You'll work as the first point of call for all callers, so an upbeat & personable attitude is required at all times.
You will provide a professional and friendly service, answer customer calls, accurately record information, and ensure messages are relayed efficiently using internal systems.
This is a varied role where no two days are the same, making it ideal for someone who enjoys problem-solving, multitasking and delivering a high standard of customer care. You won't be dealing with any billing or account issues but provide a comprehensive messaging service & set a task for a callback.
No previous call handling experience is required. If you have strong communication skills, enjoy helping people and thrive in a busy environment, we'd love to hear from you.
What We're Looking For
We're looking for individuals who are:
- Confident and professional on the phone
- Friendly and customer-focused
- Resilient and able to remain calm under pressure.
- Organised with excellent attention to detail.
- Comfortable working in a fast-paced environment
- Competent using computers and entering data accurately.
- Strong communicators with excellent listening and problem-solving skills
Previous experience within customer service, contact centres, hospitality, retail or administration would be beneficial but is not essential, as full training will be provided.
What's on Offer
In return, our client offers an excellent working environment and a comprehensive benefits package, including:
- Full-time hours
- 33 days annual leave, increasing with length of service to 37 days (including bank holidays)
- Comprehensive paid training
- Clear career development and progression opportunities
- Employee Assistance Programme with mental health support
- Access to well-being facilities
- 24/7 GP service
- Subsidised meals & drinks, including a full-service cafe with breakfast, lunch & dinner available.
- Free on-site gym
- Regular employee events and team celebrations
- Modern, well-equipped working environment
Click apply now for immediate consideration!
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