Contact Centre Team Leader
| Reference | 804103136 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £32000 - £38000 per annum | |||
| Town/City | Northampton | |||
| Locations | East Midlands, Northamptonshire, UK | |||
| Job Type | Permanent | |||
| Date Posted | 14th Apr | |||
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Job Description |
| If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact. You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstanding service every day. This role offers the chance to combine hands-on leadership with coaching and strategy—perfect for someone who enjoys rolling up their sleeves while also influencing team performance at a higher level. Monday - Friday 9am – 5.30pm Saturday 9am - 1pm (Saturday’s you will be required to work 1 Saturday in 4) Onsite - Northampton What You’ll Be Doing - Leading, motivating, and developing a team across customer service and sales activities - Creating a positive, high-performance culture where people feel supported and empowered - Coaching team members through regular feedback, 1:1s, and on-the-job guidance - Monitoring performance and using data to identify trends and opportunities for improvement - Managing day-to-day operations, including workload planning and team organisation - Stepping in to support the team during busy periods or complex customer interactions What We’re Looking For You don’t need industry-specific experience to succeed here—what matters most is your ability to lead, inspire, and bring out the best in others. We’re looking for someone who is: - An experienced team leader in a customer service or sales environment - A confident communicator who can engage and motivate different personalities - Organised and adaptable, with the ability to juggle priorities - Passionate about coaching and developing people - Comfortable working with performance data and targets - Empathetic and patient, especially when supporting customers with different needs What You’ll Get in Return - Competitive salary: £32,000 – £38,000 (depending on experience) - Quarterly bonus scheme (approx. 10% OTE) - 25 days holiday + bank holidays, increasing with service - An extra day off to celebrate your birthday - Full training and ongoing development opportunities - A supportive team environment where your contribution is recognised |
Recruiter Details |
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