Customer Care Coordinator
| Reference | 985260 | |||
| Sector | Construction Jobs | |||
| Salary | £26000 - £30000 per annum | |||
| Town/City | Exeter | |||
| Locations | Devon, South West, UK | |||
| Job Type | Permanent | |||
| Date Posted | 4th Sep | |||
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Job Description |
| Customer Care Coordinator Exeter outskirts £27,000 - £30,000 DOE Permanent  A well-respected organisation within the housing sector is looking to appoint an organised, motivated, and customer-focused individual to join its Customer Care team. The company delivers high-quality new-build homes and works closely with the communities. you will play an important role in supporting customers and ensuring that property-related queries, defects, and maintenance issues are handled efficiently and professionally. You will be a key point of contact for customers across both new-build and social housing and providing excellent service and coordinating works from initial contact through to resolution. Duties will include: - Scheduling appointments for technicians and arranging materials required for works. - Coordinating repairs and maintenance across new-build and social housing properties. - Issuing quotes for works to be carried out where required. - Assessing property claims and handling warranty and defect queries. - Updating databases and maintaining accurate customer and property records. - Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works. - Ensuring works are progressed and completed within agreed timescales. - Providing excellent customer support and resolving queries in a professional and timely manner. - Visiting sites regualty The ideal candidate will be: - Highly organised and focused, with excellent attention to detail. - A strong team player who is also confident working independently. - Calm, professional, and able to work effectively in a fast-paced environment. - Adaptable and comfortable managing changing priorities and deadlines. - An excellent communicator with strong customer service skills. - Ideally experienced within property, housing, construction, customer care, or a similar environment, although this is not essential. - Passionate about delivering a high standard of service to customers. What’s on Offer - A supportive, friendly team - Regular team incentives and events - Working on the outskirts of Exeter in new modern offices with facilities - Holiday entitlement. - Pension scheme. - On-site parking. If you are an organised and customer-focused individual with a passion for delivering excellent |
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