Customer Care Support Executive (Fully Remote)

Customer Care Support Executive (Fully Remote)

Working Days: Saturday and/or Sunday
Hours: 9am-6pm (with optional ad‑hoc evening work)
Team: Host & Care Team
Location: Remote

This client's Care Team sits at the heart of their brand. As part of this Team, you'll be the first voice their guests and hosts hear-calm, capable, and committed to delivering an exceptional experience without scripts or rigid templates. You will be trusted to bring empathy, clarity, and personality to every interaction.

What You'll Do

• Triage and prioritise all inbound enquiries with speed and accuracy.
• Communicate directly with guests and hosts across phone, live chat, and email, resolving queries with confidence and care.
• Support the Sales team on selected bookings to help secure reservations.
• Work flexibly based on business needs.
• Adapt to a dynamic environment where no two days-or conversations-are the same.

What You'll Bring

• Clear, confident communication skills with a warm, professional tone.
• Experience in a customer‑facing role, ideally within luxury services or hospitality.
• Composure under pressure, strong judgement, and the ability to handle sensitive situations with discretion.
• High emotional intelligence and a naturally positive, people‑focused approach.
• A proactive, self‑starting mindset with the ability to work independently in a fast‑paced setting.
• Familiarity with Salesforce, Excel/Google Sheets, or data analysis is a bonus, not a requirement.

If you are looking for weekend/evening remote work and are available immediately, please get in touch ASAP to learn more.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.