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Job Title: Customer Service Coordinator Pay rate: £13 per hour Location: Yate, Bristol Start: ASAP Duration: 8-weeks with potential of extension Hours: Monday to Friday, 08:30 - 17:00
Join a leading manufacturing company in a vital role within our client's service coordination team. This position is ideal for a customer-focused individual who thrives on supporting clients and managing substantial contracts. You will handle queries and orders through phone and email, ensuring a responsive and effective service as part of the helpdesk team.
Key Responsibilities:
- Promptly respond to and acknowledge all helpdesk queries within a two hour timeframe. - Investigate and resolve queries by identifying root causes and proposing solutions. - Coordinate customer deliveries. - Log helpdesk issues in the system and track all correspondences. - Manage queries diligently until resolution. - Maintain accurate records of key activities.
Requirements:
- Proven experience in administrative roles or customer service environments. - Â Strong organisational skills with the ability to multitask in a fast-paced setting. - Excellent communication skills, both verbal and written. - A proactive, can-do attitude, with a keen eye for detail. - Strong team player with excellent relationship-building capabilities.
Free onsite parking is available in this role, close to Yate Train Station and on the YI bus route. Please click apply for immediate consideration and a chance to join a friendly and innovative team with potential for long term growth.
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