Customer Experience Coach
| Reference | 804103010 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £30000 - £35000 per annum | |||
| Town/City | Glasgow | |||
| Locations | Scotland, UK, West Lothian | |||
| Job Type | Permanent | |||
| Date Posted | 7th Apr | |||
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Job Description |
| We are looking for experienced Team Leaders to plays a pivotal role in ensuring the success of our Contact Centre operations. You will manage a team of Contact Centre Agents/ Advisors, providing leadership, support, and guidance to help them meet performance targets and deliver exceptional customer service. The role is Monday - Friday onsite in Glasgow. Key Responsibilities - Lead and inspire a team of Contact Centre Agents/ Advisors to achieve service targets, deliver outstanding customer service, and maintain brand values. - Monitor and support team members in their day-to-day tasks, providing feedback, coaching, and development. - Assist in the training and onboarding of new team members, ensuring they are equipped with the necessary skills to succeed. - Conduct regular performance reviews and one-on-one meetings with team members to discuss progress and provide constructive feedback. - Ensure team members are adhering to processes and procedures, maintaining high levels of compliance and customer satisfaction. - Contribute to the continuous improvement of operational processes and team efficiency. - Maintain a positive and motivated team environment, promoting teamwork, collaboration, and personal development. About You – Skills and Experience We are looking for a dynamic and motivated individual with leadership experience who thrives in a fast-paced, customer-focused environment. If you have a proven track record in managing teams within telecommunications, retail, or customer service, we want to hear from you! - Previous experience in a Customer Experience leadership or supervisory role within a call centre or customer service environment is essential. - Strong communication and interpersonal skills, with the ability to motivate and engage a team. - Excellent problem-solving and decision-making abilities. - Experience in coaching and developing staff to meet performance goals. - A proactive and positive approach to managing challenges and driving team success. - Knowledge of metrics and performance management. Please email your CV matt@cactussearch.co.uk |
Recruiter Details |
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