Customer Experience Specialist
| Reference | 447104786 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £27000 - £29000 per annum | |||
| Town/City | Horsham | |||
| Locations | South East, UK, West Sussex | |||
| Job Type | Permanent | |||
| Date Posted | 30th May | |||
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Job Description |
| Our client is a well-established, international business that's passionate about design, innovation, and making every customer interaction feel genuinely special. As they continue to grow, they're looking for a Customer Experience Specialist to join their friendly UK team based in Horsham. This is a fantastic opportunity to join a company that truly values its people, celebrates creativity, and puts care at the heart of everything it does. Whether you're a second-jobber looking to build your career in an office environment or an experienced professional ready to hit the ground running, this role offers the chance to thrive in a supportive and dynamic setting. With a global footprint across 90+ markets, they've built a reputation not only for their beautiful products but for the way they treat their customers - and their team. The Package: Salary: £27,000 - £29,000pa DOE Monday - Friday, 8am - 5pm (1hour lunch) Location: Horsham + hybrid working (2 days from home, 3 days in the office) Benefits: company bonus, 25 days holiday + bank holidays, free parking, private medical insurance & sick pay! About the Role: You'll be at the centre of it all - helping customers, supporting the sales team, and keeping operations running smoothly. If you enjoy variety in your work, take pride in delivering excellent service, and love being part of a close-knit team, this role could be a perfect fit. Key Responsibilities: - First point of contact for customer enquiries via phone and email - Make proactive calls to support, guide & update customers through their journey - Process orders and quotations, and manage returns, complaints, and samples - Support payment follow-up and coordinate credit and collection tasks - Assist the sales team with lead management, onboarding, and key account support - Maintain accurate customer data in the CRM system - Contribute to customer care projects, including NPS improvements and event support What You'll Bring: - A genuine passion for customer service and building lasting relationships - Strong communication skills and a confident, proactive and friendly telephone manner - Excellent organisational skills with attention to detail - Hands-on attitude and a team player mindset - Ability to manage multiple tasks while maintaining calm under pressure If you're passionate about delivering a best-in-class customer experience and want to be part of a forward-thinking company that celebrates creativity and innovation - we'd love to hear from you. |
Recruiter Details |
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