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About the Role: We are looking for a friendly, professional, and confident Customer Experience Specialist to join our team on a 6-week temporary contract. In this role, you will be speaking directly with clients and carers to gather feedback using a structured and scripted form. This is a great opportunity to contribute to improving our services by ensuring the voices of those we support are heard and understood.
Key Responsibilities: Conduct outbound calls to clients and carers to gather feedback
Use a scripted form to guide each conversation and record responses accurately
Ensure all data is captured with a high degree of accuracy and professionalism
Maintain a courteous and empathetic approach in all interactions
Follow data protection and confidentiality guidelines
Work collaboratively with the team to meet daily and weekly feedback targets
Requirements: Excellent verbal communication and listening skills
Comfortable making outbound calls and speaking with a wide range of people
Confident using scripts and inputting data into forms or systems
Strong attention to detail
Reliable, punctual, and professional
Previous experience in a customer service or feedback-gathering role is desirable but not essential
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