Customer Issue Resolution Representative

Join a leading and innovative organisation dedicated to delivering exceptional customer service within the financial and supply chain sectors. Our company prides itself on fostering a collaborative and inclusive work environment, offering opportunities for professional growth and development. We are committed to maintaining high standards of integrity, efficiency, and customer satisfaction, making us an attractive prospect for ambitious professionals seeking a rewarding career in customer service and financial operations.

Job Responsibilities

• Manage end-to-end Customer Issue Resolution (CIR), handling customer disputes, returns, credits, and collection activities to ensure timely payments and swift resolution of customer complaints.
• Partner with customers and internal teams such as quality assurance to resolve delinquent and disputed accounts effectively.
• Conduct vigorous collection activities on past due accounts within established credit policies through extensive telephone and email communication.
• Handle sensitive and confidential financial data with professionalism and discretion.
• Build credibility and trust with customers and internal stakeholders through accurate and timely CIR processing.
• Utilise SAP and Salesforce systems efficiently, maintaining current knowledge through ongoing training and certifications.
• Interpret policies and regulations, investigate issues, and communicate with relevant departments to research and resolve customer concerns.
• Participate in corporate initiatives, ensure compliance with professional standards, and uphold company values and ethical standards.
• Provide training to new team members on credit systems and processes, contributing to team development and process improvement projects.
• Develop expertise in credit policies and principles, strengthening skills in analysis, reporting, negotiation, and presentation.
• Lead or participate in departmental process improvement initiatives and projects to enhance service delivery and operational efficiency.

Required Skills & Qualifications

• Minimum of two years experience in customer service, finance, supply chain, or sales roles.
• Strong understanding of credit policies, dispute resolution, and collections processes.
• Proficiency in SAP and Salesforce systems
• Excellent communication skills, with the ability to build rapport and credibility with diverse stakeholders.
• Strong analytical skills, capable of interpreting data and translating it into actionable insights.
• Ability to work independently to meet targets and objectives, while collaborating effectively with team members and management.
• Experience handling sensitive financial data with confidentiality and integrity.
• Proactive approach to problem-solving and process improvement initiatives.
• Strong interpersonal skills and the ability to work across different levels of the organisation and with external clients.

Hybrid Role - mainly at home, but would need to work in the office as and when needed.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.