Customer Sales Advisor
| Reference | 063106477 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £26830 per annum | |||
| Town/City | Dordon | |||
| Locations | UK, Warwickshire, West Midlands | |||
| Job Type | Permanent | |||
| Date Posted | 4th Nov | |||
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Job Description |
| We’re looking for an enthusiastic and customer-focused Customer Sales Advisor to support our growing Contract Catering / Compass division. In this office-based role, you’ll manage a portfolio of customers, provide outstanding service, and help drive sales performance. It’s ideal for someone who thrives in a fast-paced, sales-driven environment and enjoys building long-lasting client relationships. ?? Key Responsibilities - Answer incoming calls within 3 rings - Respond to customer emails within 24 hours - Action credit control notes within 48 hours - Accurately process customer orders and minimise errors - Create quotations within 48 hours and look to maximise spend - Keep internal systems updated with accurate and relevant information - Identify new business opportunities from inbound and outbound calls - Promote exclusive brand products where appropriate - Offer suitable alternative products to avoid backorders - Manage customer communication around backorders professionally - Use marketing materials to support customer engagement and conversion - Handle live chat in accordance with the team rota - Provide support to National Account Managers and Executives with product sourcing, tenders, etc. - Make proactive outbound calls to trading customers to generate sales - Work to and achieve agreed KPIs - Attend regular one-to-ones to review performance and training needs - Follow all procedures as outlined in the Sales Desk Quality Manual - Maintain a positive and professional attitude at all times ?? Person Specification? Essential Attributes - Excellent communication skills – both verbal and written - Confident using computers and technology - Previous experience in a customer service or office-based sales environment - Comfortable with both incoming and outgoing phone calls - Exceptional attention to detail and accuracy - Ability to meet targets and manage workload effectively - Strong organisational skills and time management - Self-motivated and able to work both independently and as part of a team - Positive attitude and willingness to learn ?? Desirable Attributes - Knowledge of the catering equipment or foodservice industry - Experience in meeting revenue targets and KPIs - Strong analytical and administrative abilities - Tenacious, methodical, and structured approach - Adaptable and open to change - Willingness to work additional hours when needed - Honest, enthusiastic, and reliable |
Recruiter Details |
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