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Customer Service Representative Location: Kitts Green, Birmingham Pay Rate: £16.21 per hour Hours: 36.66 per week Contract Type: Temporary (Maternity Cover) Pertemps is currently recruiting for a Customer Service Representative to join a well-established manufacturing business in Kitts Green. This is a temporary opportunity to support the team during a maternity leave period. Key Responsibilities:
- Manage day-to-day customer account activities, ensuring high levels of service and satisfaction. - Enter orders and create items using Oracle systems. - Collaborate with internal teams to support monthly financial planning and order management. - Handle customer complaints and process credit notes to resolve invoice disputes promptly. - Deliver efficient support to both internal stakeholders and external customers. - Apply continuous improvement tools to enhance service delivery. - Ensure compliance with company policies through cross-functional collaboration.
Requirements: Essential:
- Minimum of a high school education. - At least 1 year of experience in a customer-facing role. - Fluent in English.
Desirable:
- 1–3 years of customer service experience. - Proficiency in MS Office, especially Excel. - Strong communication skills across all levels. - Ability to work independently and manage multiple tasks in a fast-paced environment. - Knowledge of the aluminium industry and product applications is a plus.
 Interested? Please click apply or contact Gabriele Strazdauskaite at Pertemps Commercial, Hagley Road, Birmingham
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