Customer Service Administrator
| Reference | 073441114 | |||
| Sector | Administration | Secretarial Jobs | |||
| Salary | £12.82 per hour | |||
| Town/City | Dudley | |||
| Locations | UK, West Midlands, West Midlands | |||
| Job Type | Temporary | |||
| Date Posted | 18th Nov | |||
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Job Description |
| Role: Customer Service Administrator Hourly Rate: £12.82ph Hours of work: Monday to Thursday: 8am to 4.30pm, Friday: 7.30am to 1pm Location: Dudley Pertemps are recruiting for a highly organised, motivated, and experienced Customer Service Administrator to join our client in the Dudley Area. This is a fantastic opportunity to joining a leading manufacturer with the automotive industry, offering a long-term opportunity and stability for the right candidate. You will play a key role in supporting customer accounts, processing orders accurately, and ensuring communication between customers and internal departments. Key Responsibilities: - Serve as the primary point of contact for customer enquiries, building strong and professional relationships. - Process customer orders, forecasts, schedule changes, and amendments with high accuracy. - Maintain customer data and documentation within ERP/CRM systems, ensuring records are up to date. - Monitor the progress of orders and work closely with production, planning, and logistics to meet delivery deadlines. - Support customer reviews by preparing reports, KPIs, and order/delivery updates. - Investigate and resolve issues relating to deliveries, quality concerns, returns, and documentation discrepancies. - Liaise with internal teams regarding changes to demand, stock levels, and customer requirements. - Raise and manage delivery notes, invoices, credit notes, and non-conformance reports. - Assist with general administrative duties, filing, and support required for audits and compliance. - Maintain a high standard of customer service, ensuring satisfaction and consistent service levels. Successful candidates will have: - Proven experience within a customer service administration role (Essential) - Automotive industry experience (Essential) due to the fast-paced, schedule driven environment. - Confident using ERP and CRM systems with strong IT Literacy. - Excellent communication skills, both written and verbal. - Strong organisational skills with the ability to multitask and meet deadlines. - High attention to detail and accuracy when processing data. - Ability to work collaboratively with internal teams and handle pressure professionally. - Problem-solving mindset and a proactive approach to customer issues. What we offer: - Weekly pay. - 37.5-hour working week with an early finish on Fridays. - Supportive working environment with full training provided. - Temp to Perm opportunity - Chance to develop your skills within a fast-paced automotive environment. If you are looking for a new opportunity within a progressive company, please click 'Apply' below to be considered for this opportunity. |
Recruiter Details |
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