Customer Service Administrator

Manpower are currently recruiting for an Experienced Customer Administrator for a longer-term maternity cover position with a well-established client.

Applicants must have at least 1 year of experience in a similar administrative or customer service role and be able to demonstrate this.

Location

North Killingholme

Own transport is essential as the site is not accessible by public transport.

Shift Pattern & Pay

Monday - Friday
8:00am - 5:00pm
£12.55 per hour

Key Responsibilities

• Provide administrative support across departments including warranty, claims, repairs, production, logistics, and aftersales.
  - Communicate professionally with customers via phone, email, and Microsoft Teams to handle enquiries.
  - Manage and monitor the shared team mailbox alongside colleagues.
  - Assist customers with complaints or issues, ensuring solutions are provided and follow-ups are completed promptly.
  - Work closely with internal departments to maintain efficient service delivery.
  - Process customer orders and related transactions accurately.

What We're Looking For

Experience

• Minimum 1 year experience in a similar administrative or customer service role.
• Experience working within a structured office environment and following company procedures.

Skills

• Strong IT and administrative skills, including Microsoft Office.
• Excellent communication and customer service abilities.
• Good organisational skills and attention to detail.

Personal Attributes

• Able to work both independently and as part of a team.
• Reliable, organised, and able to meet deadlines.
• Experience working to KPIs or service targets.

What You'll Get

• Longer-term maternity cover opportunity
• Full-time weekday hours
• Supportive office environment
• Weekly pay

How to Apply

If you are interested in this role, apply online today or contact the Manpower Grimsby Office for more information.