Customer Service Advisor
| Reference | MA-114 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £13.10 per hour | |||
| Town/City | Sheffield | |||
| Locations | South Yorkshire, UK, Yorkshire and The Humber | |||
| Job Type | Contract / Interim | |||
| Date Posted | 13th Aug | |||
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Job Description |
| Customer Service Advisor working for a well known company based in Sheffield - S2 area. The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life. We are looking for people who have previous customer service experience supporting customers with their returns journey. Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded. Working Hours : Monday to Friday - 8am to 8pm (8hr shift)               1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm 3 Weeks Training - with opportunity to potentially do home working / Hybrid role Role Responsibilities : - Supporting customers through their journey - Inbound with customers through telephony, SMS and WebChat - Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries - To meet call quality standards - Meet individual and contact centre targets based on the volume and quality of call resolution - Assessing needs and taking appropriate action - Identifying customer pain points Key Requirements : - Excellent clear and concise communication skills - Excellent listening skills - Excellent time management and problem solving skills - Good ability to work within a fast paced environment - Knowledge of PC systems, MS Word, Excel and keyboard skills If this is the role for you, please upload your CV, or email your CV to michelle.alburey@pertemps.co.uk / or call 01509 213000 ask for Michelle. |
Recruiter Details |
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