Customer Service Advisor
| Reference | 063106639 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary | £26396 per annum | |||
| Town/City | Tamworth | |||
| Locations | Staffordshire, UK, West Midlands | |||
| Job Type | Permanent | |||
| Date Posted | 10th Feb | |||
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Job Description |
| Customer Service Advisor - Great Location, Monday to Friday 0830 - 1700hrs * Excellent career prospects * Full time - permanent role * Ample parking * Generous basic salary plus benefits * Vibrant Team Environment.  Role Overview We’re looking for an organised and proactive Customer Service Officer to support the business operations. You’ll manage orders, administration, and communication across multiple teams, ensuring a high standard of service and timely delivery.  This is a fast-paced role suited to someone who enjoys juggling priorities, solving problems, and working collaboratively.   Key Responsibilities -  Manage new build orders and associated administration from start to finish -  Process call-offs, raise quotations, and handle enquiries via phone and email -  Liaise with internal teams to ensure smooth order processing and delivery -  Monitor order volumes and manage workload to meet daily capacity -  Communicate delays or shortages promptly and clearly -  Produce accurate weekly and monthly reports -  Support KPI tracking and continuous improvement initiatives    What You’ll Be Doing -  Coordinating tasks across multiple departments -  Maintaining strong working relationships with branch teams and site contacts -  Ensuring orders are processed accurately and on time -  Supporting team members to meet service deadlines -  Reviewing processes and suggesting improvements    What We’re Looking For -  Excellent communication and telephone skills -  Strong organisational skills with great attention to detail -  Confident working independently and as part of a team -  Calm, resilient, and able to work well under pressure -  Positive, driven, and proactive attitude    Skills & Experience -  Good numeracy skills -  Strong Excel skills for reporting -  Confident using Microsoft Teams -  Ability to manage and prioritise workload effectively   Why Join Us? -  Fast-paced, collaborative working environment -  Opportunity to develop your skills and progress -  Supportive team culture focused on continuous improvement  |
Recruiter Details |
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