Join Our Team as a Customer Services Assistant!
Location: Waterbeach, Cambridge
Hours: Monday to Friday, 08:55 - 17:10
Hourly Rate: £12.21 per hour
About the Role
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction counts? We're looking for a friendly, organised, and proactive Customer Services Assistant to be the voice and support for our customers. If you love solving problems, working as part of a close-knit team, and making a real difference, this could be the perfect role for you!
What You'll Be Doing - Answering Calls Like a Pro: Be the first point of contact, answering calls quickly and professionally, making every customer feel valued.
- Mastering the Inbox: Manage hundreds of emails daily with speed and accuracy, crafting clear, professional responses that keep our customers smiling.
- Keeping Things Running Smoothly: Handle essential admin tasks with precision, ensuring nothing slips through the cracks.
- Team Player Extraordinaire: Support your colleagues across the office, sharing knowledge and stepping in wherever needed to keep the team firing on all cylinders.
Why You'll Love Working With Us - Competitive Pay: Earn £12.21 per hour for your valuable skills and dedication.
- Great Location: Work in the vibrant community of Waterbeach, Cambridge.
- Work-Life Balance: Enjoy regular Monday to Friday hours, giving you your evenings and weekends free.
- Variety & Growth: Develop a broad skillset in a multi-skilled role that keeps every day interesting.
- Supportive Team: Join a small, friendly team where your contribution truly matters.
What We're Looking For - Proven experience in customer service with a friendly telephone manner.
- Fast and accurate keyboard skills with strong organisational abilities.
- A genuine team player who communicates clearly and works flexibly.
- Someone with a positive, can-do attitude who's eager to learn and grow.
Your Impact - Deliver exceptional service that keeps customers coming back.
- Anticipate needs and solve issues before they arise.
- Help create a trusting, collaborative, and dynamic team environment.
- Bring fresh ideas to improve how we serve our customers every day.
Ready to Make a Difference?
If you're enthusiastic, reliable, and ready to take on a rewarding role with plenty of variety, we want to hear from you! Step into a role where your skills shine, your voice is heard, and your work truly matters.
Apply today and become an essential part of our customer service team in Waterbeach!
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