A company at Oxford Airport are looking for an experienced Customer Service Representative
to join their strong and happy team, providing exceptional customer service to passengers, crew, and visitors at the airport terminal dealing with meet and greet passengers, customer engagement and lounge service. In this dynamic and important role, you will ensure smooth operations while prioritising customer satisfaction and safety.
Main Responsibilities:
Greet and assist all visitors, passengers, and crew upon arrival at the airport terminal, ensuring a warm and professional welcome.
Monitor and manage computer systems to prioritise and promptly address all customer requests.
Accurately input flight data into AFIDS and communicate significant changes to relevant departments.
Meet inbound flights, assist passengers with luggage, and carry out escort duties as needed, including limited baggage handling.
Escort emergency vehicles airside following safety guidelines.
Attend to passengers and crew in terminal lounges, providing refreshments and support.
Ensure the terminal facilities are clean and well-stocked, including refreshment machines and supplies.
Handle meeting room bookings and arrange refreshments upon request.
Ensure security is notified in advance of all expected visitors to the terminal.
Perform check-in duties for scheduled airline flights.
Maintain knowledge of relevant regulations, including DfT, CAA, and UKBA standards.
Assist in emergency procedures as outlined in the Aerodrome Manual.
Prepare flight paperwork and ensure compliance with DfT, IATA, CAA, and airline requirements.
Process payments for aircraft services and manage invoices, liaising with customers regarding late payments.
Monitor aircraft arrival and departure schedules to ensure timely ground handling assistance.
Control airfield access from the terminal building and manage all aspects of ground handling and customer service.
Adhere to all health, safety, and welfare guidelines, reporting hazards and unsafe practices immediately.
Any other reasonable request within the limits of your skills or experience.
You need to have strong communication skills, with a focus on customer service, good administration skill and able to multitask and prioritise in a fast-paced environment and flexibility to work in shifts as required and full training is provided.
Due to the location and hours you need to drive and have your own transport and flexible to work shifts including weekends and they are planned 6 months advance so you know what you are doing to make your own plans…
3 days of earlies - 6am - 2.30pm then 3 days of late 2.00pm - 10.30pm and then 3 days off
Salary is £26,500k, 28 days holiday, 5% pension, smart uniform and working in a happy team  |
