Customer Support Representative

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine, just outside of Glasgow.

As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be crucial in ensuring the smooth execution of back-office functions and supporting the entire sales cycle process. You'll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.

Your role:

• Outbound partner engagement to support business needs
• Driving a high level of quality service support across the entire business
• Perform detailed date entry in line with pre-defined processes
• Management of incoming emails and calls from internal and external colleagues and partners
• Manage escalations through customer and partner engagement
• Own opportunities and manage them through the sales cycle

Your profile:

• Strong administration skills
• Excellent organisation and interpersonal skills
• Experience working to tight deadlines with attention to detail
• A background in customer services or within a similar role would be advantageous
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI

Why you'll love it here:

• Innovative Environment: Join a team that's all about breaking new ground in tech
• Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working!
• Competitive Salary: Earn £23,800 - £25,000 depending on experience
• Make An Impact: Work for a company that cares about sustainability and giving back
• Mentorship Isn't Just a Buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager

Benefits:

• Career progression
• Fully paid training on the job training
• 25 days annual leave plus 8 bank holidays
• Hybrid working
• Employee discounts
• Free parking
• Sociable working hours