Damage & Recharge Administrator

Location: Milton Keynes
Department: Commercial Operations
Contract: Part-Time Temporary

About the Role

We are looking for a highly organised and detail-focused Damage & Recharge Administrator to join our Commercial Operations team. This role is responsible for providing administrative support across vehicle damage and maintenance activities, ensuring customer recharges are processed accurately, invoices are raised promptly, and records are maintained to a high standard.

Working closely with internal stakeholders, suppliers, repairers, and customers, you will play an important role in ensuring vehicle damage and maintenance cases are managed efficiently, supporting excellent customer service and maintaining operational accuracy.

This is an ideal opportunity for someone with strong administration skills who enjoys working in a fast-paced environment and has an interest in the automotive, fleet, rental, or leasing sectors.

Key Responsibilities

Damage & Recharge Administration

• Process vehicle maintenance and damage recharge cases accurately and within agreed timescales.
• Review supporting documentation and ensure all evidence is complete before processing.
• Prepare customer damage packs, including photographic evidence, repair documentation, and associated correspondence.
• Raise and issue invoices in a timely manner while maintaining accurate financial records.
• Update internal systems to ensure case information remains current and compliant.

Case Management

• Monitor outstanding cases and proactively follow up with customers, suppliers, and repair partners.
• Track workloads against service level agreements (SLAs) and escalate any potential delays.
• Identify missing information and coordinate with relevant parties to ensure timely resolution.
• Support the efficient progression of damage and maintenance cases from initial notification through to completion.

Customer & Supplier Support

• Respond professionally to customer, supplier, and operational queries via telephone and email.
• Provide clear explanations relating to vehicle maintenance charges and damage recharges.
• Build positive working relationships with internal teams, customers, repair providers, and external partners.
• Assist in resolving routine queries while escalating more complex disputes where appropriate.

General Administration

• Maintain accurate electronic records and documentation.
• Produce reports and updates when required.
• Support continuous improvement initiatives within the team.
• Assist with additional administrative duties to support wider business operations.

What You'll Bring

Essential Skills & Experience

• Previous administration experience in a busy office or customer-focused environment.
• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Confidence using Microsoft Office, particularly Outlook, Excel, and Word.
• Ability to work independently and as part of a collaborative team.
• A proactive approach to problem-solving and workload management.
• Comfortable working to deadlines and service levels.

Desirable Experience

• Experience within automotive, fleet management, vehicle leasing, mobility, or rental sectors.
• Exposure to vehicle damage processes, maintenance administration, or invoice processing.
• Knowledge of vehicle brands, specifications, and repair processes.
• Experience working with customers, suppliers, and external stakeholders.
• Understanding of service level agreements and case management processes.

Key Competencies

• Customer Focus
• Attention to Detail
• Organisation & Planning
• Teamwork & Collaboration
• Communication Skills
• Accountability
• Problem Solving
• Time Management
• Adaptability

Why Join Us?

• Supportive and collaborative working environment
• Opportunity to gain experience within a growing fleet and mobility operation
• Varied and engaging workload
• Training and development opportunities
• Chance to work with a wide range of stakeholders across the automotive industry

Ideal Candidate Profile

We are looking for a dependable administrator who enjoys working with processes, managing data accurately, and delivering excellent customer service. Experience within vehicle leasing, fleet, rental, automotive administration, invoicing, claims handling, or maintenance coordination would be highly advantageous, although candidates with strong transferable administrative skills will also be considered.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.