Deputy Team Leader
| Reference | 048108623 | |||
| Sector | Customer Service | Call Centre Jobs | |||
| Salary Band | Negotiable | |||
| Town/City | Sheffield | |||
| Locations | South Yorkshire, UK, Yorkshire and The Humber | |||
| Job Type | Permanent | |||
| Date Posted | 28th May | |||
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Job Description |
| Job description Deputy Team Leader Location: Sheffield Salary: £26,371.80  !! IMMEDIATE START !! - Do you have team leader qualities and experience within a leadership role? - Are you looking for a new challenge with the responsibility of leading a small on-site post and reprographics team in the UKs largest insurance company? - Are you interested in developing a career with a global communications provider?  This is an excellent opportunity to lead a small, hands-on team providing a high level of service to their client to ensure all SLA requirements are met in a timely fashion and to the correct standards. Main responsibilities: - Ensure all team members are adequately trained across the service lines - Ensure all processes are followed correctly by their team ensuring that any process failures are reported and tracked through the centralised issues log - Regularly review processes, and identify that where risks exist, these are identified and mitigated - Be the escalation point for their team and clients for issues and enquiries - Always represent the business positively, demonstrating professionalism and pride in the service and in the absence of the Team Manager to be the ‘go to' person for any client enquiries - Support the Senior Management team to grow the business and ensure all contractual obligations are met in an environment that delivers operational excellence - Champion best practice and utilise resources to maximise efficiency - Support the Team Manager in managing multiple teams and locations where appropriate - Benefits include enhanced holiday and pension entitlement, training, progression, discounted canteen and more! |
Recruiter Details |
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