Director of Rooms

Director of Rooms - 5 star hotel - St Andrews

• Great salary
• Bonus structure
• Temporary accommodation support for those relocating to the area
• Private health and dental
• Discounts on rooms, F&B and leisure
• Free parking
• Training and development

We are seeking a Director of Rooms to lead the strategic and operational performance of the Rooms Division. This role has overall responsibility for all guest-facing accommodation operations, including Front Desk, Concierge, Housekeeping, and Guest Experience. The Director of Rooms sets the standard for service excellence, operational discipline, and financial performance, and plays a pivotal role in delivering a seamless, personalised guest journey that consistently exceeds five-star expectations.

A Director of Rooms you will

- Provide direct leadership and oversight of Rooms Division Department Heads, ensuring effective day-to-day operations, strong communication, and timely follow-up on guest needs and feedback, associate matters, and hotel initiatives. Hold overall responsibility for people management across the division, including recruitment and selection, performance management, reviews, learning and development, and associate engagement.

- Ensure Hotel standards and culture are consistently upheld, leading in a way that reflects the values. Actively support initiatives that promote associate development, training, and internal career progression, and play a key role in delivering the hotel's wider People strategy.

Guest Experience

- As Director of Rooms you will hold overall accountability for the guest experience across the hotel, personally managing complex or escalated guest concerns with professionalism, discretion, and a solutions-focused service mindset.

- In partnership with the Guest Experience Manager, build and nurture strong relationships with returning guests, group contacts, and VIPs, ensuring a highly personalised and memorable experience.

- Set and uphold the highest standards of hospitality across all guest interactions, consistently creating meaningful "wow" moments that exceed five-star expectations.

- Acts as a visible leader through regular Duty Manager shifts, engaging directly with guests and teams to ensure service excellence is delivered at all times.

Finance and Commercial Accountability for the Director of Rooms

- Leads the Rooms Division's financial performance, ensuring divisional and overall hotel financial objectives are achieved in line with strategic and commercial priorities.

- Prepares, manages, and delivers the annual Rooms Division budget, contributing to wider hotel forecasting and long-term business planning.

- Maintains tight control of costs across the division, including labour, supplies, and equipment, while ensuring service quality and operational standards are not compromised.

- Works in close collaboration with Reservations, Sales, and Front Office teams to optimise occupancy, average daily rate, and total room revenue.

For this role the Director of Rooms will have

- Proven experience as a Rooms Division Manager, Hotel Manager, or equivalent senior leadership role within a luxury hospitality environment.

- Comprehensive knowledge of all Rooms Division functions, with a demonstrated ability to lead complex, multi-departmental operations.

- A strong leadership presence with excellent interpersonal skills, able to inspire, engage, and develop large, multi-disciplinary teams.

- Highly guest-centric, demonstrating sound judgement and decision-making that consistently prioritises the guest experience.

- Strong commercial and financial acumen, with the ability to balance service excellence with business performance.

Berkeley Scott are an agency working on behalf of our client.  Salary is dependent on experience.