Fire & Security Coordinator – Cambridge - £40K
| Reference | gtfasectechncoor | |||
| Sector | Engineering / Manufacturing Jobs | |||
| Salary | £30000 - £40000 per annum | |||
| Town/City | Cambridge | |||
| Locations | Cambridgeshire, East Anglia , UK | |||
| Job Type | Permanent | |||
| Date Posted | 23rd Feb | |||
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Job Description |
| Fire & Security Technical Service Coordinator – Cambridge - £40,000 We are currently working with a well-established Fire & Security company who are looking to recruit an experienced Service Coordinator to support their service department. This is an office-based role coordinating engineers and managing reactive and planned works across fire and security systems. Package: - £30,000 - £40,000 - Office based role - Monday – Friday | 8am – 5pm - 21 days holiday + 8 bank holidays Duties: - Scheduling and coordinating engineers for reactive call-outs and PPM visits - Managing emergency call-outs and prioritising jobs to meet SLA response times - Being the main point of contact for clients, ARCs and engineers - Handling URN enquiries and service requests - Updating job progress and maintaining service records for audit purposes - Liaising with clients regarding remedial works following fire risk assessments - Processing quotes and following up for approval - Organising tools, materials and specialist fire & security equipment - Maintaining compliance paperwork including NSI certificates and service logs - Providing a high level of customer service and dealing with issues or complaints Requirements: - Previous experience in a Service Coordinator or similar role - Background within Fire & Security or Facilities Management - Good understanding of reactive works and service scheduling - Strong organisational skills and ability to manage multiple jobs - Confident communication skills with engineers and clients - Good attention to detail - Comfortable using Microsoft Office and service management systems - Able to work under pressure in a busy service environment Desirable: - Experience working for an NSI Gold or BAFE accredited company - Knowledge of BS 5839, NSI and BAFE standards - Experience managing maintenance contracts or 24/7 call-out rotas - Understanding of fire risk assessments and remedial works Please Contact Georgie Thain gthain@rgb.co.uk 020 7932 2800 |
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