Fire & Security Technical Services Manager
| Reference | ZSFSTCMGM | |||
| Sector | Engineering / Manufacturing Jobs | |||
| Salary | £40000 - £50000 per annum | |||
| Town/City | Kettering | |||
| Locations | East Midlands, Northamptonshire, UK | |||
| Job Type | Permanent | |||
| Date Posted | 15th Oct | |||
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Job Description |
| Fire & Security Technical Services Manager Salary Package - £40,000–£50,000 per annum - Company vehicle - Mobile phone and laptop - Pension scheme - 28 days’ annual leave, including bank holidays - Working hours: Monday to Friday, 8:00am–5:00pm  Duties - Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities. - Allocate field resources across reactive call-outs, planned servicing, installation work and follow-on jobs. - Coordinate closely with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales. - Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site. - Lead the engineering team through clear direction, regular support and effective day-to-day decision-making. - Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery. - Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability. - Act as an escalation point for complex technical queries from engineers, customers and office-based colleagues. - Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date. - Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity. - Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion. - Step into a hands-on engineering capacity when additional cover is required during peak workloads, annual leave or absence. - Build a strong working knowledge of the company’s customers, service offering and operational processes. - Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time. - Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth. - Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business. |
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