Head of Application Support
| Reference | 272106663 | |||
| Sector | IT | Telecoms Jobs | |||
| Salary | £55000 - £65000 per annum | |||
| Town/City | Stourport-on-Severn | |||
| Locations | Herefordshire, UK, West Midlands | |||
| Job Type | Permanent | |||
| Date Posted | 30th Jun | |||
 |
||||
|
|
||||
Job Description |
| Role: Head of Application Support Location: Kidderminster (Fully In-Office) Salary: £55,000 - £65,000 A strategic leadership opportunity for a customer-focused professional to lead and evolve the support function for a growing ERP software provider. As Head of Software Support, you’ll oversee all aspects of customer support—from first-line troubleshooting to complex technical resolution—ensuring a high-quality, consistent experience across products and teams. You’ll play a key role in shaping support strategy, developing talent, and enhancing processes, while championing service excellence and cross-functional collaboration. The successful candidate will be required to be on-site Monday to Friday, so please ensure that being on-site in Kidderminster is feasible and of interest to you. Key Responsibilities - Lead, coach, and inspire a team of managers and support specialists - Drive performance through clear KPIs, ownership, and service delivery standards - Streamline and enhance support workflows to improve speed, accuracy, and customer satisfaction - Manage escalations and foster a culture of proactive issue resolution - Collaborate with Development, Product, Delivery, and Sales to ensure a cohesive customer journey - Continuously develop team knowledge and capability around ERP solutions - Contribute to the company’s leadership strategy and customer-centric goals What You Bring - Proven experience in leading software support or service delivery functions - Strong understanding of ERP systems or similar complex business platforms - Exceptional communication, people leadership, and coaching skills - Data-driven mindset with the ability to interpret KPIs and improve performance - Proactive, solution-oriented approach with a focus on customer success - Experience working within cross-functional leadership teams |
Recruiter Details |
|||||||||
|
|
||||||||
|
Please Wait. Loading...
